We respect the privacy of your Personal Information under our care. Personal Information refers to information which identifies you as an individual and which you can be identified.

This Privacy Policy applies to Emart customers and relates to the Personal Information we collect and handle as our customer using this website.

The information we collect includes:


Contact details (e.g. email address, telephone number(s), residential and delivery addresses);

Information to identify you (e.g. date of birth);

Household details (e.g. number of people living at a household and their ages);

Payment and transaction details/history;

Records of your communications and interactions with us; and Details/history of purchases, preferences, interests and behaviour relating to transactions, products, services and activity with our digital services.

Emart does not sell Personal Information about you.

We do not accept other persons Personal Information unless you have their consent.

The purpose of handling Personal Information is for administration purpose. This allows us to provide the necessary products and services to you which includes: delivery, payment processing, notifications on products and services, refunds and discounts, improving products and services, identity verification, communication, responding to feedback and questions.

We may share information with government agencies or other companies assisting us in fraud prevention or investigation when:

1) permitted or required by law; or,

2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,

3) investigating fraud which has already taken place.

The information is not provided to these parties for marketing purposes.

Any sensitive information that you provide us through our web site is securely encrypted before reaching our servers. On our ordering page, Emart uses SSL (Secure Sockets Layer) where all information passing between your computer and this web site is encrypted and therefore in the extremely unlikely event of interception, nothing can be deciphered by a third party. Our security controls are continually reviewed to ensure that the protection of your Personal Information is maintained.

A web cookie can be used for authentication, session tracking (state maintenance), storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing textual data. Emart may use web cookie and tracking technology depending on the features offered. Web Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology. Aggregate cookie and tracking information may be shared with third parties.

We are constantly developing and enhancing our use of online technologies, and make reasonable efforts to ensure we keep this Privacy Policy and related documents up to date in this regard. Please check back when you return to use our online services to ensure you are familiar with our current practices.

Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.